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使用指南

注册会员指南

[注册会员] 通过菜单指引,同意使用条款及隐私声明,并在规定格式内输入注册信息即可成为会员,注册后即可免费享受本网站所提供的服务。
成为会员,下订单时可不必一一填写有关信息。还可参与会员专享的促销、打折活动。

购物指南

商品订购步骤如下:
第一步,查找商品
第二步,添加到购物车
第三步,使用会员ID登录 或者 非会员订购
第四步,填写订购及配送信息
第五步,选择支付方式并付款
第六步,订单生成画面(订单编号)

支付指南

支持以下支付方式。
- 信用卡
 - Visa
 - MasterCard
 - American Express
 - Discover
- PayPal

Paypal是更安全便捷的在线收付款方式。Paypal提供的服务使任何人能以任何方式付款,包括通过信用卡、银行账户、买家信用或账户余额付款,同时不会透露用户的财务信息。
网站链接:http://www.paypal.com/c2/cgi-bin/webscr?cmd=_home

配送说明

  • 配送方式 : 快递
  • 配送地区 : 全国
  • 货配送费 : 海外配送: 根据商品重量的不同,运费将另行计算。
  • 配送时间 : 3日 ~ 7日
  • Please take into consideration that some products may take additional time for delivery and processing.
    Important: Your order is shipped once your payment has been cleared. Please contact our customer service center if you would like to request an exchange or return on your order.

    - Customs and Duties

    The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.

换货/退货指南

1. Address for returns and exchanges:
- [17180] 151 51bun-gil, Goan-ro, Baekam-myeon, Yongin-si, Gyeonggi-do,Republic of Korea

 


2. Requirements:

Please take into consideration that we only accept qualifying returns but not exchanges. Refunds are issued once the returned products clear our inspection.

1) An item is eligible for cancellation if:
-you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Preparing Shipment” status, please contact our customer service center) support@deardahlia.com
-the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay
-the ordered item is out of stock.

2) We accept return(s) if:

-you receive a product different from your order; or

-you receive a defective product.

**Return Instructions

(1) Please contact our customer service center (support@deardahlia.com) within three days of receipt. You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return.

(2) Items returned must be in their original condition, which includes tags and any packaging. Also, you need to include a note of your order number, name, and user ID.

*Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.

*Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent in their original packaging and unworn.

*Please include all contents of the original package and free gifts (if applicable) in your return packaging.

* Shipping fee for any return caused by our fault will be paid by the company. However, if EMS’ cash on delivery is not possible then you can scan the return receipt and either mail it with the item to return or post an image of it on the forum. The shipping fee will be refunded once the returned item has arrived.

*Invalid Addresses and Undeliverable Packages, Please note that all shipping costs are non-refundable and it will be deducted from the final refund.

3) We do not accept return(s) if:

-you are returning the items just because you changed your mind (on size, color, etc.)
-you are returning shoes, bags, or any other accessories
-the products are damaged due to your mishandling
-your return request is not approved by our staff

The following items are not considered defective:

* Items that are originally manufactured without tags or labels
* Items with creases that may have been made while shipping
* Items with unsatisfactory/incomplete finish due to mass production

4) If there is a missing item from your order:

*Contact our customer service center by phone or by forum (if you cannot reach us by phone) within 1 day of delivery.
*Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise.

Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.

退款指南

It takes 3-5 business days to issue a refund for a returned or cancelled order.
Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule.

积分政策

使用期限
成功购买所奖励的积分将在顾客确认收货起20日后变更为可用积分。在此20日内,积分归为待转换积分。待转换积分是应对退货,取消购买等状况的,交易状态为未达成实质购买时的积分。
可用积分(总积分—已用积分—待转换积分)在购买商品时即可使用

使用条件
使用积分时最低可购买积分(可购买的积分限度)为$4.00。
使用积分时最高可购买积分(一次可使用的最高积分)为'无范围限制。'

清零条件
取消订单或操作退款时因此次购买所奖励的积分将一同销毁。退出会员时积分自动消失。最终积分发生日起3年内没有累计时,积分将自动消失。

WORLD SHIPPING

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